Your questions answered

How do I make a reservation ?

Click here to contact us and tell us when you'd like to stay.
We'll get back to you very quickly with our best rates.

How can I pay ?

All forms of money are acceptable, including bank transfer, cash, cheques, credit cards, and PayPal. We ask for a 30% deposit to secure your booking.
The balance is payable on arrival. (We don't always have access to card processing facilities at the apartment, but if necessary we will note your card details for later processing.)

What if I have to cancel ?

If we can re-let the Apartment for the nights you reserved, we'll refund the deposit less a £ 30 admin charge.

What do I need to bring ?

Just your toothbrush. As you'd expect, crisp bed-linen and plush towels are provided, and there are cosy robes to curl up in for a relaxing night. You'll be pampered with exclusive toiletries, and welcomed with a basket of snacks and a bottle of wine. (It's normally white - just let us know if you prefer red.)

Are you near the University ?

Durham University is spread throughout the City, besides having a main site about 1km from the Apartment. We are right next to the Students' Union building.

Where can I park ?

There's free parking for one car in our secure underground car park. The maximum height is 2m.
Further parking is 2 minutes' walk round the corner at
Prince Bishops Multi-Storey.

What's the arrangement of the beds ?

There are two bedrooms. Downstairs, the main bedroom has an exceptionally comfortable double bed. Up the spiral staircase from the living area is the second bedroom: this has two single beds which we can easily be pushed together if you'd like.

What's not allowed ?

To keep the apartment smelling lovely, and protect the health of some regular guests with pet hair allergies, we can't allow smoking or pets. To preserve the decor, and in view of the open spiral staircase, we would advise close supervision of self-propelled children under 7.

Do you have a cot/high-chair ?

We don't, but there are local companies who will hire these items.

Is there air conditioning, heating and ventilation ?

There are high powered portable fans, which is as much cooling as the Durham climate tends to require... and to keep you warm, there's fully controllable electric heating. All the windows open safely for a breath of fresh air should you require it.

? How big is the apartment ?

110 square metres; 1180 square feet

What's the electricity supply ?

It's 240 V ac, 50 Hz. All sockets have 3 rectangular pins arranged in a triangle. We supply a couple of adaptors for standard US and European plugs. It's 240 V ac, 50 Hz. All sockets have 3 rectangular pins arranged in a triangle. We supply a couple of adaptors for standard US and European plugs.

How many apartments do you have ?

There are two equally lovely apartments, Moonlight (sleeping up to 4 guests), and Oasis (sleeping up to 3 guests). They are in the same building, on the same floor, virtually next door to each other.

Is there much noise ?

Inevitably the situation of the Moonlight Apartment overlooking the street means you'll sometimes be entertained by the raucous yelps of passing students. Despite the double glazing there is also an audible degree of traffic noise at busy times. If you prefer to be one step removed from this, Oasis Apartment may suit you better as it's set back from the road yet in the same building.
We have never encountered noticeable noise from inside the building; you will be able to hear the Cathedral bells!

Is there Wi-Fi ?

Yes, there's free, unlimited and pretty fast wireless Internet access at about 12 Mb/s.

Are there two sets of keys ?

Yes.

What are the check-in /out times ?

We'd normally work on check-in any time from 2 pm, and check-out by about 12. But if there's no-one in the Apartment either side of your stay we can be much more flexible - from check-in at 10 am to check-out at 6 pm if needed.

Phone : (+44) (0) 794 439 2971
Mobile :(+44) (0) 794 439 2971
Text :    (+44) (0) 794 439 2971
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